You have up to 60 days from reception of your order to exchange your item for another size or request a refund by post:
1. PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE
Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.
If you cannot find the Returns note, go to My purchases, select your order and print out the ‘Returns Form’. If you still do not have an account, enter your e-mail address and order number to access the order page.
2. ATTACH THE RETURNS LABEL IN A VISIBLE AREA ON THE PARCEL
On the delivery note you will see a label with the return address, which you should attach to your parcel.
If you cannot find it in your parcel, send it to the following address:
Advanced Supply Chain, Hunters Point
Brakey Road, Weldon Ind Est
3. SEND THE ITEM
To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.
Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
The change of size or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.
If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.
If this size is not available, we will refund you the amount for said garment.
If you wish to exchange your item for another model or colour, you must return the item and place a new order.
When making exchanges and returns, please bear in mind that:
- Any items returned must be in the same condition in which you received them.
- For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
- When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
Right of withdrawal
Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango purchase.
If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post:
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-Solità i Plegamans
Tel.: 0800 026 0028 (toll free)
E-mail: [email protected]
We remind you that you should not provide your card details via e-mail or social media. For more information, click here.
After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.
You can return your item by post.
If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.
In this case, the maximum deadline for the refund will be 14 calendar days from the withdrawal.
We will refund the purchase amount and original delivery costs (standard delivery only).
Costs arising from the return will not be refunded.
The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.
If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.
Please note that the postage expenses will be reimbursed after the items are reimbursed.
MANGO will accept exchanges and refunds of unworn and unwashed garments within 30 days of the purchase date (15 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.
Price tags must be attached to the article.
For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.
Items purchased with a Gift Voucher can only be exchanged, not refunded.
Exchanges and refunds will be made via the same payment method used for the purchase. For all purchases paid for by debit or credit card, the cardholder must present the till receipt and the PDQ receipt.
This policy does not apply to OUTLET stores or MANGO Concessions located in department stores or at airports.
This guarantee is offered in addition to your statutory rights.
Gift Vouchers available.
Ask at the counter for our alterations price list.