Remember you can query the status of your order at any time in My purchases section. If you still do not have an account at Mango.com, you will have to enter your e-mail address and order number.
What is more, when your order leaves our warehouses, we will send you an e-mail.
How can I exchange or return an item purchased online?
You have up to 60 days from reception of your order to exchange your item for another size or request a refund.
To do this, you should send the garment to the following address:
Advanced Supply Chain, Hunters Point
Brakey Road, Weldon Ind Est
In such cases, we recommend you to send the items by registered mail.
*It is not possible to exchange/return items at stores in Channel Islands
Can I cancel or change my order?
At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.
If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.
I have a promotional or discount code. How do I use it for an online purchase?
When you arrive at the order summary*, click on ‘Promotional code’.
Next, enter your promotion code to benefit from the promotion or discount.
*Only one promotional code may be used per purchase and only in the country of purchase.
How can I pay for my purchases?
You can choose between various payment methods:
DEBIT OR CREDIT CARD
Visa, Visa Electron, MasterCard, Maestro, Solo or American Express. Payments with debit cards or American Express will be charged in real time.
To pay via PayPal, select this payment method and click on ‘Confirm payment’. You will then be redirected to the PayPal website to proceed with the payment.
PAYPAL EXPRESS PAYMENT
Save time on your future purchases by linking your PayPal account to your MANGO account. This way, you will not have to re-enter your PayPal account details.
To link the two accounts, select PayPal as the payment method and select ‘Remember PayPal details for future purchases’. You will then be redirected to the payment gateway where you will be able to complete the linking procedure.
If you wish to unlink them, go to settings in your PayPal account and make the change in the ‘Payments with prior approval’ section, under ‘Payments’.
I cannot find my size or the colour I like. What should I do?
If the item you like is not available in the size and colour you want, you have several options:
I WANT IT
Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on ‘I want it’. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.
Add the items you like most to your Wishlist so you don’t lose sight of them. From your Wishlist you can activate the alert by clicking on “I want it” whenever it is not available in your size or preferred colour.
LOCATE A GARMENT
Access the garment you like and select “Search in store” to locate it in your nearest store.
I have not received all the items in my order. What should I do?
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.
The items received are incorrect or are defective. What should I do?
If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.
To process the return, you must complete the returns note and enclose it in your parcel.
Cannot find it? Access the My purchases section, select the order and print the ‘Returns Form’. If you still do not have an account, enter your e-mail address and order number to access the order page.
Consult the different return options at the Exchanges and returns section.
Are the items included in the shopping basket reserved automatically?
No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.
To speed up the purchasing process and save time on future orders, register at Mango.com.
In which countries can I shop online?
You can currently shop online in all European Union countries and in much of America, Asia and Oceania.
Countries offering online shopping are identified with a shopping bag icon on the access page of Mango.com.